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Australia, Canberra
1 Level
671 Review
32 Karma

Review on KOPALA by Jamie Mousavi

Revainrating 1 out of 5

KOPALA Online Store's Quality and Service Are Subpar.

As a Product Manager, I was let down by KOPALA's e-commerce platform. They market themselves as experts in premium home and kitchen goods, but the ones I got did not meet my expectations. The cutting boards and utensils were flimsy and broke readily, and the cookware was of questionable quality. Moreover, I was provided with subpar treatment. It was difficult to get a refund because the customer service team was unresponsive and unhelpful when I tried to return the goods. When a business claims to place a premium on quality and service, it cannot afford to ignore them. Overall, I would not suggest shopping at KOPALA. As a Product Manager, I place a premium on quality, dependability, and great customer service; unfortunately, I did not encounter any of these during my time with KOPALA. If you don't want to be as disappointed as I was, I recommend looking elsewhere for your household and culinary requirements.

Pros
  • Cookware and flatware that are both long-lasting and practical.
Cons
  • Fewer choices in the store.