They have a great customer service team. They are always there for you. They have created awesome tools that help my business grow. I love that they are always working to improve their product and provide the best customer service. I have not found anything that I don't like about Snaplytics. I would highly recommend them to anyone looking for a great story marketing company. I use Snaplytics for all of my story marketing needs. They create awesome content for my stories and keep me updated on how they are doing. They also help me with my social media management.