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775 Review
63 Karma

Review on ITCC by Kyle Robinson

Revainrating 5 out of 5

Overall great experience but wish more functionality

I like how easy it is to use! It's very intuitive for anyone who has ever used an MS Word document or Excel spreadsheet before. The only thing that could be improved would be if there was some way you can customize what options are available in each tab/window (for example, when creating custom fields). There isn't really anything about this product that we dislike; however, our biggest issue with using it currently revolves around its price point compared to other products out there - specifically those offered by Microsoft Office 365. We're solving problems related to data management within our organization and have realized that no matter which solution we choose between ours & SharePoint Online vs. OneDrive for Business / Teams etc., they all end up offering different benefits at varying degrees depending upon your needs as well as budget constraints. For us right now, one benefit from utilizing ITSM-CIMS over these others mentioned above is being.

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Pros
  • Easy format.
  • Very user friendly interface design overall.I appreciate having features suchas "Smart Fields" where content automatically pops into place once inputted via dropdown menus insteadof me manually typing every single field myself..This saves time while allowing users more freedomin terms getting things done faster without needing extensive trainingor assistance..It also offers greater flexibility than many similar tools dueto their ability offer various types(like drop down menu) versus just
Cons
  • Some disadvantages