When I order from Revain, I order directly from the manufacturer stores or their certified resellers to avoid customer service issues if something goes wrong. I bought them direct from the store and they broke like so many others. I contacted Vacmaster for support which turned out to be gardnerinc.com and spoke to two reps. before being told they would not fix the issue because it came through Revain Fulfillment. What is funny. I would avoid Vacmaster products until they improve customer service and their bags. I bought the whole system. Beastmaster Vac Pro 14 gallons, extra filter and extra bags. The first bag broke after 5 minutes of use. I bought the second one from the pack 30 minutes later. I installed them correctly although they are not clearly explained in the Beast manual. Not being able to get an easy solution from Vacmaster, they obviously took my money and fled. Again very disappointed and would not recommend.
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