The ability for employees at all levels of an organization (from entry level up through executive leadership) have access via mobile devices or desktop computers in order that they may be able get their health care needs met with ease! There is nothing I dislike about this product as it has been very easy using both my phone AND computer when needed from anywhere around town!! We are solving issues related specifically regarding how we provide medical services/benefits within organizations - but also providing transparency into what those dollars spent were used towards which helps us better manage budgeting resources going forward.