I read the reviews and the cable didn't feed properly which was an issue. But I just thought people weren't paying attention etc. so I tried it myself. The second time I used it, it didn't retract. I was sure I wouldn't stretch it too far past the red line on the string. Being very skilled, I tried to take it apart to fix it, but I couldn't take it apart. I didn't go back because I hate more junk in landfills, so I'll take care of the cable. Otherwise it works great. I love the diffuser and it dries my medium length curly hair much faster than my previous standard blow dryer. 3 stars because the main feature I wanted was a retractable cord for my very small bathroom/storage and it didn't work.
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