We are able to use messenger app very easily with many different people across all business branches which means that it helps keep our communication streamlined while still being productive. It can be expensive for most small businesses like ours so we're happy that there is such an affordable option out their as well! Nothing yet but you would have heard us rave about how awesome this program has been from Day 1 - definitely go to trial first before purchase decision because of additional fees or contract issues after initial order. Being able to reach employees when needed without having them email back and forth is great especially if they live outside US, Canada, UK etc locations. Now I'm not sure what exactly we'd need other than just making chat more accessible (which was there already). Not really any dislike either - pretty good tool overall. I like that it allows you to have multiple pages with different information for each page. It also gives you options to choose what type of messaging you want to send out as well (text only or image+ text). Sometimes there are glitches when trying to close one message but still keep others open. Also sometimes it takes awhile before your messages actually go out. Having an option to do both types of messaging makes things easier for me since my job requires us to post images and texts at the same time.