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Sweden
1 Level
751 Review
40 Karma

Review on RAMPS by John Iverson

Revainrating 2 out of 5

Discount Ramps' products are of poor quality, and the company's customer service is unsatisfactory.

After learning about Discount Ramps' well-known reputation for selling loading ramps and accessories of superior quality at reasonable costs, I was eager to give them a try because their products had piqued my interest. Nevertheless, my interactions with their products and customer service left me feeling annoyed and let down. The loading ramp that I bought was quite fragile and unsteady, which caused me to be concerned about the security of my apparatus while it was being transported. When I called the customer support department to voice my complaints, I was given comments that were neither empathetic nor beneficial. The procedure for returning the item was a living hell, which only made issues worse. I was provided information that contradicted itself, and in the end, I was charged for return postage despite the fact that the goods was of poor quality. My interactions with Discount Ramps were, on the whole, very frustrating and unsatisfactory. I had high hopes for the quality of their items and their customer service, but neither of those aspects were up to par. If you require loading ramps and accessories, I would advise you to go elsewhere for a supplier who is more dependable and trustworthy than the one you are now working with.

Pros
  • Good product for its price
Cons
  • Delivery can take longer than anticipated.