The customer service is excellent! I have never experienced problems when calling or emailing anyone at hostnine about anything technical related to my account - they are always willing help me out whenever needed!! They also provide stellar tutorials for their customers which helps get you up-to speed quickly! There really isn't much that i can say as this has been an amazing experience so far (and it's only just begun!). We started using them in order to avoid our previous provider going under due to financial difficulties. As soon there was any sort of issue we were able to address things immediately without waiting weeks like before where issues would be ignored until after bills had already gone through collection agencies.