Easy FIX ! Read this for perfect results. It is useless as a bottom feed without modification. This appliance looks beautiful and is helping my crappy Hawaiian kitchen look better. Since I had several industrial paper towel dispensers (in store and truck) I wanted to use the same paper towels at home and picked up his device. I set up the machine and loaded (for lack of a better word) a brick of Costco Marathon towels into the dispenser, after shredding dozens of towels, I took out half the paper. There must be a solution to this, as a handyman I've been trying to figure it out. Looking at my other two dispensers, I noticed that the weight was being loaded onto a small area rather than a flat, even load. I took some scrap hardwood and cut it to length to fit the unit, now the towels load to the brim and with one quick/easy pull. The towel comes off without tearing. Now it works great. Since then I've pinned these pieces in place and wanted to share them. Small box. Good luck and aloha
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