I like how customizable it can be for our needs - from user interface to reporting. Not much so far but nothing terrible either. It could use some more training which might alleviate this criticism slightly. We have been using fewzion since last year now in an effort to improve efficiency at one of my companies (workforce improvement). This has helped tremendously by giving us real time data about what's happening with employees when they should not be working or waiting around as well as showing where opportunities are within departments/sub-departments.