The ability for us as an organization, not only in our business but also at home was able see what we were doing online! We have been using this software since it first came out about 2 years ago now so I can honestly say there isn't anything i dislike or would change if given another chance around monitoring your devices remotely when you are away from them by yourself!! It has become very convenient having all of my computers monitored even though they're far apart sometimes its nice being notified whenever one goes down whether through virus/malware etc..