I like that it is integrated into slack which makes things so much easier for employees to use this software. The UI could be improved by adding more customization options or making some fields required (like date). This would make sure everything gets recorded correctly. It's also easy enough to add new tasks without having to ask another employee if they have already done something similar before. As an internal tool we are using this as a way to keep track of who has worked on certain work items at different times throughout the day.