I received the kettle and unfortunately there was a problem with the spring mechanism of the clasp so I sent the company a message and they were very helpful and responsive. company I have ever dealt with. They immediately sent a new kettle and only asked to take a photo of the problem for production quality control. I got a new kettle and they checked if everything is ok. The teapot is very durable and beautiful. I would order more products from this company at any time; In today's world, a company that offers excellent customer service behind their products is worth its weight in gold!
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