I like the ability to customize the site and have my own branding. The layout of the site could be more modern and updated. I also dislike that I'm not able to use my own CSS. The fact that the site is hosted on a subdomain and not a subfolder within the main domain is also somewhat confusing. I'm using this for a client who is an insurance company that is building out a new website. I needed the ability to have a custom domain and subdomain. I also needed to be able to have a subfolder within the main domain. I was able to do this. They are great! We have used them for many years now as well at our school district where they do all IT work including network management etc..They really know how to get things done efficiently while not breaking any rules or causing security issues with their services we need from time-to.- I highly recommend this firm if you want honest people who will stand by there word through thick & thin when it comes down too making sure that your system works properly without being hacked into doing so!!