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Iran, Tehran
1 Level
686 Review
40 Karma

Review on Spasilk by Todd Gill

Revainrating 2 out of 5

Spasilk: Not Meeting Customer Needs

I was dissatisfied with my entire experience at Spasilk as a product manager. I discovered their product offerings to be lacking in a number of areas, despite their assertion that they care about what parents want for their children. First of all, their goods' quality lagged behind that of their rivals. Despite being luxurious, the crib linens are prone to pilling and wear after only a few washes. Additionally, it was challenging to locate products that complemented a child's room's decor due to the limited color choices for their products. Second, there was a lot to be desired regarding their customer care. The staff seemed unresponsive and disinterested in assisting with problem-solving. Poor customer experience as a consequence of difficult and time-consuming returns procedures. Finally, given the poor quality and small variety, I thought their pricing was excessive. Spasilk's rivals provide superior choices at comparable price points, making it challenging to defend spending money there. Overall, I am unable to endorse Spasilk as a trustworthy choice for parents. To satisfy the requirements of their customers, they must raise the quality of their products, broaden their assortment, and provide better customer service.

Pros
  • Materials that won't cause allergies, adaptable products, and stellar service for parents
Cons
  • There are more interesting options.