The best part about this service was that it helped me get back my good image after I had been in trouble with an ex-boyfriend who posted some false information to Google+. It also allowed us access control over our profiles, which we needed for work purposes! There were times when there would be no updates or responses from them within 24 hours as they said - but then again maybe its just because their team are very busy? We used reputations x primarily so people could search google without seeing any bad reviews/bad links etc relating specifically to ourselves (ie not general public).