The customer support is amazing, they are always willing to help! They have a lot of options that are customizable, so it's easy to get exactly what you need. I do not dislike any part about Cargo Server, but I do wish there were more features. There are some things that we would like to be able to do with our account that are not available at this time. We use it primarily to track inventory and manage shipping. The support is fantastic, always there when you need them. They have taken over maintenance of our cargosite as they were not happy with our hosting provider so we are looking forward to using CargoServer from now on. We haven't had any issues yet but I am sure if we did we would be in touch with their team very quickly. Our main benefit is that we don't have to worry about server management anymore, they do this for us!