Review on 🚿 Enhance Your Bathroom with PARLOS Waterfall Widespread Bathroom Handles: Transform Your Space with Style and Function by Jesse Hughes

UPDATE: I have sent a letter to customer service SEVEN times in 3 weeks. No Answer. Worse: 2 phone numbers in China are disabled. My plumber told me that a broken part can only be reproduced with PARLOS, and this plumber knows his stuff. Buy this or anything else from PARLOS at your own risk. And the reason I can't return to Revain is because I booked it before I found out my plumber was booked 4 weeks early and the return window has just closed. Revane isn't the least bit personable (laughs) or helpful. Live and learn! ORIGINAL REVIEW: Unfortunately for us it was a failure. I LOVE the design and function of the waterfall and was incredibly excited to see it installed on our new bathroom renovation. It worked perfectly for literally 8 days - and be aware that it was very rarely even turned on because it was so pretty and didn't want to keep wiping up water stains so we usually used another bathroom nearby. 8 days after the professional installation, I decided to clean my new sink. Turned on the faucet and was shocked to see and hear the water flooding from the bottom of the sink! The amount of water was so great that I had a virtual lake in the ladies' room. Maybe I turned on the faucet too enthusiastically. I turned off the plumbing in the bathroom, called a plumber who came by to check. He said the part broke (after 8 days!); I think he said it was a "secondary access line"? This is probably wrong, but I've attached a picture of the broken part. The only customer service (in China) is a fun email system that doesn't allow periods or commas but they don't tell you until you type your 3 paragraphs. phone only in China; If they don't answer my time-wasting email, I'm not sure what I'll do. My plumber says he doesn't think he can replace this broken piece with one from another faucet? What do I know. Obviously nothing. But I'm very angry and I hope someone in China will retaliate. 😖😖😖