I have been working with this product for more than 6 years now in my current organization as well as other organizations within same sector (retail). This is one of the finest products that we use at work which has helped us immensely during all these years. The benefits include high customer satisfaction rate due to its ability to protect data from external threats such as phishing emails & viruses etc., also it helps keep track about any unauthorised user accesses through logs or alerts. There are no major issues associated with this software however minor problems do arise occasionally but they can be solved easily by contacting support department via help desk ticketing system. It's really worth giving try if you want an easy to implement solution against cyber attacks / malware/viruses especially those who deal with sensitive information online.