I like that this software can be updated easily when needed without having to purchase expensive upgrades or new products. It was hard at first learning how everything worked but once you get used it works great! There are some glitches here and there in terms of navigation through certain sections which will make things difficult sometimes (especially if your not tech savvy). If you have no previous experience using any kind of computer program then do yourself a favour and go ahead and give them an try - they really helped me out alot since we were completely paperless prior to implementing their system. We now use multiple forms online instead of filling out documents by hand and sending off via mail/fax etc.