Their customer service is excellent! They always respond quickly when I have questions or concerns that arise during my time at work for them (it's not just once-in -a while!) If there isn't anything specific they could be doing better then this doesn’t seem like something worth mentioning unless you want your business/ website running into issues down the road because someone didn’t understand how it works right off hand-like me :) Great people behind their product too!! My web design firm has used BEFONLINE many times over several years now; most recently was about 6 months ago where we decided between two different platforms & one being another provider but chose again solely due to user experience wothout any hesitation whatsoever :).