I like how easy it is to manage my contact list since most all information gets synced in real time between different applications (both iOS & Android).
The platform can sometimes be slow at times when loading up a large number contacts or searching for someone who's location isn't listed yet within your area code. Also not sure if this was available prior but it would also help out tremendously having access to your mobile carrier bill via their application rather then going through another app, etc which slows down the process by quite some margin! It helps keep us organized so we don’t forget about our clients once they have left my office to go home. Being able to quickly locate them upon returning back into work makes things easier and smoother along the way too because there are less phone calls/texts back forth needed from one person trying reach another member of staff.