Review on White Hurom H-AA Slow Juicer by Cliff Gibs

I purchased a Hurom H-AA Slow Juicer, Matte Black, for $439 in mid-July. It worked beautifully in the first few weeks. This juicer was an upgrade: I had previously purchased a smaller Hurom, which I then passed on to a family member upon upgrade. After a few weeks, the Hurom began making groaning or high-pitched noises when I put in pieces of harder produce, although it never had before. Then, the juicing element began sticking to the motor base, so that it was ridiculously hard to lift it off. This has gotten progressively worse, with no change in my juicing technique. ebay recommended I call Hurom to see about replacement. The Hurom rep who answered the phone was astonishingly oppositional, belittling, and rude. I was completely amazed. No looking up my customer profile, no attempt to learn my name, just first telling me that this could only happen because I was doing something wrong. And she said it with a tone of superiority and disdain that was. completely unexpected. When my answers showed I was using it correctly, she said things like "Go try it again." They would certainly not replace it, she said, because no parts were damaged, and this is not a known defect. When I expressed my astonishment that they would treat a customer who had spent over $700 in half a year on Hurom juicers this way, she said, well, I could send it in to their inspection team, but she did not suggest in any way that this would be worth my while. "Have ebay replace it," she said. No attempt to outline the conditions of their warranty--is there even a warranty, I now wonder? I've had much better service from even the most notoriously un service-minded industries. The only parallel I can think of for this Hurom representative's attitude would be the attitude of a health care insurance rep when you contest a charge. Never again Hurom, for this polite and generally agreeable customer. I am switching to another brand, but what a disappointing experience.