The best thing about this product it's ease of use! I can easily access my files from any device with an internet connection (phone or computer).
It has never failed me so far in terms of reliability but sometimes when there are many users connected at once you might experience slowdowns here &there though not really big issues as such since all your important documents would be saved safely no matter what happens - just like how our banks work :) if i were asked one question regarding softnas then that will definitely have been "what could possibly go wrong?". Nothing comes out mind other than being able to share folders among multiple devices/users using their own login credentials which makes managing things easier especially within larger companies where people come across each others' accounts often times by mistake etc.