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Greece, Athens
1 Level
754 Review
42 Karma

Review on Beduan by David Gagnon

Revainrating 3 out of 5

The Poor Quality of Beduan's Online Shop's User Experience

I was eager to check Beduan's online store for my hydraulics, pneumatics, and plumbing fitting needs as a sophisticated buyer in the industrial and scientific sectors. My expectations were not met, unfortunately. The website was confusing and the products weren't clearly described, so it was hard to identify what I needed for my construction job. When my order finally arrived, I was concerned about the quality of the fixtures inside because of the damaged packaging. The situation was made worse since when I contacted Beduan about my order, I received no response and no assistance. They obviously didn't care about me as a customer or appreciate my business. In sum, I was not satisfied with my time spent shopping at Beduan's website. As an athlete, I place a premium on efficiency and accuracy, and I found these to be lacking in Beduan. If you require a fitting, I would advise you to go elsewhere.

Pros
  • Customer support that is quick to respond and very helpful.
Cons
  • The descriptions of several products are inadequate.