Call, they said to put the ordered SIM card in the device and then they asked me to send a photo of the screen, which I was referring to so she would tell me which device to choose, SIM 1 or SIM 2 etc. They said they never received the photos I sent so I called and got help. It worked then. The next time I tried to use it, it didn't work. I called several times (it took a few hours) then someone said remove the sim card and buy their minutes and it will work better. I did this and it worked for the time. But when I tried to use it later another day it didn't work. I bought the device as advertised for Hotspot with GIGSKY minutes (which said not to be used but to remove the SIM card - on my second call) but it kept saying "no internet" when I tried to sign me up? I called today and as it was difficult to communicate in English it took a while but he said I need internet for this to work. I stated that I thought I had bought an international "hotspot" which required me to buy data/minutes instead of an internet connection. So why do I need an internet connection for a mobile hotspot? I could see that your data expires even when not in use and that's why it says 'no internet connection'. He said the data expires every 30 days, regardless of usage. I haven't turned on the device for more than 30 days. That's why it didn't work. As it turned out, it worked when it worked, probably because I had mines available. at that time or because I had internet in the places where I was when I turned on the device. Let's see if I can get a refund for a device I've only used twice in three months? I will definitely let you know in the Gigsky SIM card review.
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