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United States of America, Irving
1 Level
691 Review
33 Karma

Review on VALISY by Anil Campbell

Revainrating 1 out of 5

An Organization Whose Support for Customers Is Below Average

My experience with VALISY's customer support, where I am considered an advanced user, was less than satisfactory. After ordering a kitchen faucet from them not too long ago, I was disappointed to find that it was incomplete upon arrival. After I contacted their customer support team, I had to wait several days for a response to the question I had asked. Their response did not meet my expectations, and I had to make several attempts before I was successful in resolving the problem. The entire procedure was both time-consuming and aggravating, and as a result, I have a poor opinion of VALISY as a business. As someone who has spent a significant amount of time working in this field, I have gained the ability to anticipate a higher standard of support from businesses such as VALISY. It is disheartening to observe a lack of focus on the gratification of customers as well as a disregard for the significance of providing efficient and effective service to customers. My overall experience with VALISY's poor customer service has left me with a negative impression of their business. They are not a company that I would recommend to anyone seeking for a trustworthy and time-saving shopping experience.

Pros
  • Quality goods at reasonable rates
Cons
  • Worries me