I like how easy this software makes my life as a restaurateur! It's very simple to use once you've used other similar apps before so there are no surprises here at all. The customer service team has been great too - they're always quick with responses when we need help or have questions about their product (which isn't often!). There really aren't any downsides either- everything seems pretty solid from what i understand of our experience thus far using them. We haven’t seen much benefit yet but given time should see some improvement since most restaurants don‘t do anything more than just take orders over phone anyway right?