Bought this to have available when my grandson is here. I had to resort to my brother-in-law's help because it took a lot of strength to pull and fix the sides. Then I couldn't bring it down. As a result, one side broke, and the rest could not be lowered. When I asked for help, customer service was rude; sent me directions 3 times even after telling them I had tried their offer each time. Then they wanted a video. How can I film myself with two hands to film it? I am more than disappointed and have bought another easy to fold children's room.
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