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United Kingdom, Belfast
1 Level
704 Review
39 Karma

Review on JEMACHE by Jeff Pfaff

Revainrating 2 out of 5

Customer service from JEMACHE has disappointed me.

Unfortunately, my interaction with JEMACHE was less than positive after I recently bought a phone case from their online shop. I didn't find their customer service to be up to par, despite their website's claim that they had "a vast selection of the latest and greatest cell phones and accessories." First of all, the case I got was different from the one I had requested. The customer care representatives at JEMACHE were unhelpful and dismissive when I contacted them. They refused to acknowledge their error and instead claimed that I had placed the incorrect purchase. In addition, I thought the case's craftsmanship was lacking. My phone was not sufficiently protected by the case I received, despite their claim that they offer "durable holsters." I encountered more resistance from JEMACHE's customer support staff when I tried to return the item. Overall, JEMACHE was a difficult and disappointing experience for me. Despite providing a large selection of mobile goods, they are an unreliable option due to their subpar customer service and lax quality control. I wouldn't suggest this business to anyone looking for a mobile device.

Pros
  • a sizable assortment of top-notch mobile accessories.
Cons
  • There is a scarcity of options for certain types of mobile devices.