I love that it's easy to set up an account with them (and they're very quick about getting back).
There are some minor quirks in how their interface looks/works but nothing major - you can figure out what works best by trying different things until something clicks! We've been using this software since 2013 when our blog was first created as part of my master thesis at University College London. It has allowed us to build relationships through blogging which have lead onto several business opportunities over time both online and offline.