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United States of America, Murfreesboro
1 Level
763 Review
37 Karma

Review on tomser by Greg Lockhart

Revainrating 3 out of 5

Shopping Online at Tomser Was a Big Letdown

My most recent encounter with Tomser's web shop was a huge letdown. They state that they have toys and games for kids of all ages, but that assertion doesn't seem to be reflected in their online store. I had a hard time navigating their website and locating the item I was seeking. The checkout procedure was long and unclear, and there were additional charges that weren't disclosed beforehand. In addition, I had a hard time getting in touch with the company's customer support, and my questions went unanswered for a long time. When I did, they were useless in settling my problems, and I was left feeling aggravated and unsatisfied. The entirety of Tomser's web shop left much to be desired. Frustration was fueled by a lack of clarity, ineffective customer support, and a poorly designed website. If you're searching for a quick and painless shopping experience, look elsewhere.

Pros
  • Service to customers that is dependable and effective.
Cons
  • Periodic shipment and delivery delays.