I like that it has all my data in one place so i dont have as many spreadsheets or documents! It does not allow me access from outside our network which makes things difficult at times when we need help remotely (which happens often). The interface can be confusing sometimes but once its set up correctly everything works well enough most days/weeks though there are always some issues here & then especially during busy periods where people may forget how they did something previously etc.. We've been able solve almost any problem via chat support - this saves us time otherwise spent searching forums / google trying find answers ourselves instead!