I like how easy the booking system is to use - it's user friendly! There is nothing that I dislike about this software. The fact that the kennel has an online presence is a huge plus for us. We've been able to expand our business in new ways thanks to Kennel Booker. Being able to have an online presence is very important to our clients as well. If there was anything that I would change it would be the ability to have more control over certain features of the website. I was looking into other options but Kennel Booker seems to really hit the mark when it comes to providing service with ease.