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New Zealand, Wellington
1 Level
744 Review
36 Karma

Review on LOSTRONAUT by Shawn Welker

Revainrating 3 out of 5

The Customer Service and Shipping I Received from LOSTRONAUT Were Both a Disappointment

When I first started shopping for patio and garden supplies online, I was drawn to LOSTRONAUT because of its extensive product assortment and affordable prices due to the fact that I was a beginner. Nonetheless, my time spent shopping at this online business did not live up to my expectations in the end. To begin, the time it took to ship the item was significantly longer than anticipated, which resulted in a delay in the completion of my assignment. In addition to that, when the products were delivered, we found that one of them was broken. When I contacted customer support, I received a response that was both slow and unhelpful, and it took several weeks to figure out how to fix the problem. In addition, I discovered that the product quality was all over the place, despite the fact that the prices were fair. One of the things that I bought was of poor quality, and it failed after only a few days of regular use. My time spent with LOSTRONAUT was, on the whole, a negative experience for me. As someone who is just starting out in this industry, I had anticipated to have a more satisfying introduction. Despite the fact that the pricing and selection were originally appealing to me, the poor quality of the customer service and the inconsistent standards of the products left me feeling dissatisfied.

Pros
  • Website that is simple to navigate and provides accurate product descriptions
Cons
  • fewer available purchasing methods