The sound clarity of this headset - when paired with the Plantronics Vista M22 amplifier - is acceptable to my ears, but not nearly as good as I would like the sound of wired Plantronics to be -Headsets remember. in the phone, and not just stuck, as with this model. The volume is ok, just not very clear. As for the people on the other end of the line, how I sound, they say the same thing: my voice is clear, but you can see that this is no ordinary landline phone, more like a cellphone. Since the SupraPlus headset is paired with the Vista amp, I don't know which of the two parts is responsible for the sound quality. I also find that the headset squeezes my ears a bit, but that's not a deciding factor for me. Bottom line, the H251N SupraPlus/Vista pair is good, but if you want the best possible sound you might want to look at the wired variant, but they're more expensive.
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