It looks a bit cheap and flimsy to be honest, but so far it's doing the job. It's not bad for the price as it handles hardwood/kitchen floors and low rugs well. I have 3 other vacuums (2 heavy duty uprights, 1 robot) and needed something light weight for the stairs and my car so I went with this one. It's pretty quiet compared to most vacuums I've used, so that's a plus. Not bad for what it is. Updated: I am having a problem with my vacuum cleaner after less than 3 months of use and am having a very difficult time contacting support. The seller sent an email but when I sent the email it bounced. It's a shame to get a so-called guarantee when you can't even contact them!