Review on LivePerson by Jeff Drollinger

It has been very helpful to have something available for us to interact with our clients without having to send someone out physically into the community. We are able to use this tool for both B2B as well as B2C interaction. There is not much I can say about it other than overall it works perfectly for what we need it to do! The features seem endless when you first download them but then you realize how limited they truly are once trying to customize your own workflows. This was a great product in its day. Nowadays there are so many new products coming out everyday, why would you choose to go back or risk being left behind? If using an agent still seems like too much effort to be worth while, try a Chatbot option instead. They may look scary at first but really get used to them and you will love it afterwards especially if you use it regularly.