The customer service is excellent! I was able to get all my questions answered within minutes. They helped me set up an account with multiple email addresses so that everyone in our organization could access it from home at no cost. This software can be complicated but has many options for customization including templates which makes creating new folders seamless. We are using this product primarily for storage purposes - we have been storing pictures (upwards of 500GB per person) and video recordings (over 1TB).