We have used motushandheld services for almost 3 years now with great benefit to our business in terms user experience as well cost savings related from reduction or eliminationof traditional support contract renewal etc., but nothing really bad so far at least that I'm aware currently! So no complaints about their service offerings yet; however we've always been happy since day one when they first came into my consideration list back then 2yrs ago! Very friendly team working hard providing value added products/service which help me save time by reducing phone calls of "Can you fix this" question's along side many other reasons why it is good solution too!! I like how easy it is to access my smartphone remotely from anywhere in the world.
It's also great that you can have your phone charged when away from home or office so there are no dead batteries! There really isn't anything I dislike about this service. We've been using Motus for 10 months now with very few problems. So far we haven't had any issues at all - everything has worked perfectly as expected!