The ease of use, price point as well as their support team are all great features about this system! I've been able to set up surveys that have high response rates with minimal effort because it's so easy to create questions/scales etc.- No more having to manually input data into spreadsheets or other tools like SurveyMonkey- It saves time (and sanity!) by being an automated solutionWe're solving our customer satisfaction issues in minutes instead of hours which means we can get back out there doing what we do best!!