I bought this vacuum cleaner a few months ago. It was great initially, very light and powerful, battery lasted well at medium speeds, fairly short runtime at high speeds but that's to be expected and on par with other brands from what I've heard. However, I had an issue with the wand, the little plastic tab that holds the wand attachment that connects to the vacuum has somehow cut off. That didn't stop me from using the vacuum cleaner, but sometimes it fell apart when I hung it on the wall or climbed the stairs. I contacted support via email, they replied a few days later asking for a photo and then a short video of the damage. They then arranged for me to send the defective item back (complete) for exchange. I sent mine back a few days later when I was able to go to the post office and got a brand new vacuum about a week later. The support was great, although the replies usually came from them in the middle of the night. But overall it was very positive, although I didn't have a vacuum cleaner for about a week. They were very understanding and easy to understand in their emails. Hopefully the vacuum won't collapse again any time soon.
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