Review on Cassida InstaCheck Counterfeit Detector With Infrared, Magnetic And Ultraviolet Sensors - Compact & Lightweight Automatic Detection System by James Khalifa

I am amending my previous 1-Star review. Andy Jones, Cassida's new Technical Service Manager is GREAT! He looked at the open service ticket, where they wouldn't honor the warranty, and retroactively honored it. He personally brought me a new unit and took away the old unit. If their service had been like this from the start, they would have all 5-star ratings, I'm sure. They admitted there was an issue with the old units (2018 and before) that has now been corrected. My contact with Andy has restored my confidence in Cassida. So, I'm giving them a 4. Sorry, I had to take something off for the previous hassle.Bought this for my store. Easy to set up, easy to use.then it quit working after only 2 months. It would fail EVERY bill. I contacted Customer Support and was told it just needed to be cleaned. I followed their instructions and no change. I contacted Customer Support again, after 3 or 4 more tries, they said it just needed to be cleaned (again). It has now been 7 months since I bought it, I can't use it, Cassida won't honor their warranty. Piece of crap equipment from a fraudulent company. Save your money, buy something else!