The ability for me personally, as an owner of this product/service, I can see what my guests are doing at all times while they're in our space! This helps us with making sure that we have enough staff present during peak hours. It also allows us to know when it's time to close up shop or leave early so there aren't any issues after-hours. There isn't much wrong about rockbot other than some minor glitches here and there (which has been fixed). Honestly though most people don't even realize these problems exist because everything works perfectly fine 99% of the time. We use rockbot primarily for weddings but you could really do anything using this service - party room reservations, corporate events etc etc.