The best thing about ReportAl is that it has all my client's information in one place so I know what they are doing at any given time without having them send me emails with updates every day! It would be nice if there was more customization for each user but this isn't too much trouble since we use our own system anyway (we also have custom fields added). We haven’t had many problems using their service as long as everything goes smoothly when submitting data from us into theirs via emailing attachments daily - which usually happens automatically through Outlook 365 anyways though sometimes takes multiple tries before successful submission depending upon how busy everyone else might get during those times where things need double checking/approval etc.. If anyone needs help setting up anything please feel free ask away because someone will answer promptly whenever possible unless otherwise requested by another person who already knows something better / faster than myself then just let him do his job haha :).