We use trainuall to create our standard operating procedures (SOPs) which have been so helpful when we first started out! It was also very easy to add new SOPS once I learned about it.
There aren’t any downsides at this point but if there were then surely that would be something else i could work around? Honestly though - nothing really comes across my mind right now unless its just minor things like formatting or spelling errors etc. So far no issues from me using their services!! Our team has benefited greatly by creating these documents/protocols together through trainualls system of document creation & editing.