The support we have received from bigfish has been outstanding! They are responsive, proactive & always willing to help when needed!! If you need someone who can be relied upon- this team will not let you down. Nothing really - just keep going with it as they're all awesome people working together towards one goal i guess? We use BFG in multiple places across our organization now but primarily within Salesforce which helps us streamline processes related to quote generation/approval etc., however I do think there might be some better tools out there if your looking at something else besides sales force orgs like ours so maybe look around into other options or ask them what their thoughts would be about using another tool instead???