The product received was as described. The instruction sheet however is a little sparse on detail so you may need to do some roller fitting prior to fastening down. The hardware is sturdy. Once installed, it seems very unlikely that the rollers would slip or fail with a person on the ladder. The rail screws are a little short. I replaced them with longer screws for more secure attachment to the wall. I also contacted the seller for an issue I thought I had but turned out I had misplaced a couple items. In any case, the seller responded quickly to correct my perceived issue. I'm extremely satisfied with the product and the customer service I received.
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