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Review on VANMASS [Upgraded] Phone Holder Car [Anti-Slip Soft Silicone & Powerful Suction] Dashboard Windshield Universal GPS Vehicle Mount, Compatible With IPhone 14 13 12 11 Pro Max &Truck/SUV/Jeep (Pink) by Larry Ton

Revainrating 5 out of 5

BLOWN AWAY BY THEIR CUSTOMER SERVICE AND PRODUCT QUALITY

I rec'd the first one and wasn't thrilled with having to use both hands to release and hold the phone. Also, my phone rocked a little bit in the holder. Might not have bothered most but it bothered me. I requested a return and it was granted without issue. What ABSOLUTELY blew me away was the customer service that followed! The VANMASS Store is TOP NOTCH! First, they apologized that I had a less than stellar experience. Secondly, they asked what they could do to make it right asking me detailed questions to get to know me, my needs/expectations. Next, they sent another product to me and asked for me to provide feedback. Well.they listened and the new one was PERFECTION! I could go on and on about this company. Customer Service is a thing of the past but not with VANMASS Store! I wish they sold so many more items because they would have a loyal customer in me for life! Thank-you VANMASS!

Pros
  • Good product east to setup. I don't have any issues with it yet
Cons
  • The suction cup may fail in high humidity conditions